1) Provide 24-hour service hotline.
2) Reply and find out solution within the shortest time according to customer’s requirement.
3) Provide on call service to help customer solve problems.
4) Provide free of machine installation as well as commissioning, and inform customer how to do the machine maintenance.
5) Prepare customer’s feedback tracking within one week after machine installation until meet customer’s satisfaction.
6) Provide one year guaranty and lifetime maintenance.
1. Q: How is the after sales service?
A:We provide 1 year guaranty and technical support lifetime. All machine’s parts can be replaced for free within 1 year if broken(excluding error operation).
2. Q: Is it difficult to install the machine?
A: The work shop should prepare full facility such as power and air compressor. For the first installation, engineer will be sent to set machine and do the machine training as long as manual instruction. For the further problems come out, we can provide video instruction as well.
3. Q: What’s the machine lead time?
A: For the standard machines, we can delivery within 30 days. If it is customized by customer(OEM), the lead time is 35-55 days.
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